Has your car ever been damaged after towing? Maybe you saw scratches, dents, or something even worse. That is really stressful and frustrating when you expect your car to be treated with care.
You gave your car to them, and now you’re wondering who is responsible for it. Let me tell you this straight. Yes, tow companies are normally liable if your vehicle is damaged while it is in their control.
In this article, I’ll show precisely what to do if the car gets damaged during towing. Let’s get you properly prepared for an easy and confident handling of this situation!
Causes of Damage Happen During Towing
Towing can sometimes cause damage to your car, even when a professional is handling the towing. Most towing-related damages are caused by:
- Using Improper Equipment: When the tow truck driver uses tools that don’t match your car’s needs, it can damage it.
- Careless handling: Hurrying, improper tying up, or lack of attention during towing may result in scratches and dents, among other issues.
Understanding these risks would help you know and take precautions before your car gets towed.
What Type of Damage can Occur During Towing?
Let’s look at the most common types of damage that can happen during towing.
- Scratches and dents
- Bumper Damage
- Transmission Problems
- Wheel Misalignment
- Cracked Windshield
- Deflated or Damaged Tires
Causes of these Damages:
| Type of Damage | Common Causes |
| Scratches and Dents | Improper hooking or handling |
| Transmission Issues | Towing without proper gear setup |
| Bumper Damage | Incorrect hook placement |
| Windshield Cracks | Mishandling |
| Deflated or Damaged Tires | Rough handling or poor securing |
Responsibilities of Towing Company
Towing companies must take care of your car and handle it professionally. This responsibility is called their duty of care. This means that they are supposed to make sure your car is safely moved without causing harm to the car.
Here are some responsibilities of the towing company
- Handle vehicles with care to avoid damage.
- Use proper towing equipment suitable for the vehicle.
- Secure the car correctly before towing.
- Follow safe towing procedures at all times.
- Transport the vehicle safely to its destination.
- Avoid any additional damage during the process.
If the towing company does not follow proper procedures, then they will be liable for any damages that occur during towing.
What Should You Do If Your Car Is Damaged While Being Towed?
In case any damage is observed on the car after towing, there’s no need to panic. You should follow these simple steps.
Examine and take photos:
- Check the scratches, dents, or any other kind of damage to your car.
- Take clear photos or videos with your phone of the damage as evidence.
Report the Damage Immediately:
- Call the towing company immediately.
- Share the evidence with them and give a detail of what happened.
Get an Estimate for the Repair:
- Take your car to a good mechanic.
- Get a written estimate of repair costs. This will help you to deal with the towing company and file an insurance claim.
Act quickly and keep detailed records. This will help you resolve the issue smoothly.
How to Resolve Conflicts with the Towing Company?
If your car gets damaged during towing and the towing service isn’t cooperative with you, here is how you can resolve the matter.
Deal directly with the towing company:
Call the tow truck company and calmly explain the scenario to them. Give them all your proof, like photos and videos, to support your claim. Ask them for their insurance information so that you can submit a claim with their insurance company.
Filing an Insurance Claim:
If the towing company refuses liability, you should call your car’s insurance company. They will cover the damages if you have comprehensive coverage and will help you handle the situation.
Take Legal Action:
If dealing with the company does not work and the towing company does not pay, you should go to Small Claims Court. Make sure to collect all evidence you have, such as photographs, repair estimates, and communication with the towing company.
Does Insurance Cover Damage from Towing?
Yes, towing damage may be covered by insurance, but this depends on your policy. Generally, comprehensive coverage covers towing damages. You may have to pay some repair costs before your insurance will cover the rest. To file a claim, you will want to gather your evidence and then contact your insurance company.
Ways to Prevent Damage During Towing
Basic steps to prevent damage during towing are easier than you imagine.
- Choose a Reputable Tow Company: Look up online reviews. A trustworthy company is also likely to cause damage to your car.
- Prepare your Vehicle: Please take pictures of your car’s condition before it is towed away. Also, remove all personal items to avoid losses or damages during the process.
- Stay Involved: Watch your car as it is being hooked up and secured. This will ensure everything is done right and put your mind at ease.
Conclusion
Dealing with towing damage can be stressful, but knowing your rights and taking the right steps at the right time can make the process easier. Always document everything, communicate clearly, and do not hesitate to take your case to court if necessary. Handling your car with care and standing up for your rights is always important.
Frequently Asked Questions (FAQs)
Can You Sue the Towing Company?
Yes, you can take legal action against the towing company if they cause serious damage to your car and refuse to cooperate.
What is the most common damage from towing?
The most common types of damages from towing include scratches and dents or bumper damage which occur due to improper hooking or handling.
How do you protect your transmission when towing?
To protect your transmission while towing, follow these tips:
- Stay within your vehicle’s towing capacity.
- Use the right equipment.
- Drive steadily.
- Check your transmission temperature.
- Regularly maintain your transmission fluid.
Can towing a car damage the transmission?
Yes, towing a car can indeed damage the transmission, especially if the wrong methods are used. For example, it is easy to damage an automatic transmission because the fluid inside it is under pressure.
Are Tow Companies Liable for Damage ?